Course DescriptionIn this course, you will learn the Continual Improvement Model and how to use it. You’ll consider the seven steps of this model: • What's the vision? • Where are we now? • Where do we want to be? • How do we get there? • Taking action. • Did we get there? • How do we keep the momentum going?
- Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.