In this course, you will learn the Continual Improvement Model and how to use it. You’ll consider the seven steps of this model:
• What's the vision?
• Where are we now?
• Where do we want to be?
• How do we get there?
• Taking action.
• Did we get there?
• How do we keep the momentum going?
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.