ITIL® 4: Continual Improvement Model

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level
Introductory
Subject
Project Management
Course Length
28 minutes
Subscription
Foundation

Course Description

In this course, you will learn the Continual Improvement Model and how to use it. You’ll consider the seven steps of this model: • What's the vision? • Where are we now? • Where do we want to be? • How do we get there? • Taking action. • Did we get there? • How do we keep the momentum going?

Requirements

  • Familiarity with IT terminology and IT-related work experience are recommended.

Instructors

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.