ITIL® 4: Four Dimensions of Service Management

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level
Introductory
Subject
Project Management
Course Length
39 minutes
Subscription
Foundation

Course Description

In this course, we're going to look at the four dimensions of service management. This course covers the PESTLE model as well as considerations of organizations and people, information and technology, partners and suppliers, and value streams and processes.

Requirements

  • Familiarity with IT terminology and IT-related work experience are recommended.

Instructors

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.