In this course, we're going to look at the four dimensions of service management. This course covers the PESTLE model as well as considerations of organizations and people, information and technology, partners and suppliers, and value streams and processes.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.