General Management Practices

In this course, you will be looking at general management practices, those that have been adapted for service management.

Foundation Subscription > Project Management > General Management Practices

Part of Foundation Subscription

Introductory

51 minutes

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Course Description

In this course, you will be looking at general management practices, those that have been adapted for service management. Specifically, you’ll learn about continual improvement, information security, relationship management, and supplier management.

Requirements

Familiarity with IT terminology and IT-related work experience are recommended.

Instructor:

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.