In this course, you will be looking at general management practices, those that have been adapted for service management. Specifically, you’ll learn about continual improvement, information security, relationship management, and supplier management.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.