ITIL® 4: Practices

Start Course
level
Introductory
Subject
Project Management
Course Length
3 minutes
Subscription
Foundation

Course Description

In this course, you will look at what a practice is in the ITIL context and how the practices relate to the service value chain.

Requirements

  • Familiarity with IT terminology and IT-related work experience are recommended.

Instructors

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.