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Course Description
In this course, you will look at what a practice is in the ITIL context and how the practices relate to the service value chain.
Requirements
  • Familiarity with IT terminology and IT-related work experience are recommended.
Instructor:
Barry Corless
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.