In this course, we will look at the real core of ITIL in the service management practices. You’ll learn about the service management practices of monitoring and event management, incident management, problem management, the service desk, service request management, IT asset management, service configuration management, change control, release management, and service level management.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.