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Service Value Chain

This course explores ITIL's Service Value Chain.

Foundation Subscription > Project Management > Service Value Chain

Part of Foundation Subscription

Introductory

58 minutes

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Course Description

This course explores ITIL's Service Value Chain. You’ll learn the elements of the Service Value Chain: plan, improve, engage, design and transition, obtain and build, and deliver and support.

Requirements

Familiarity with IT terminology and IT-related work experience are recommended.

Instructor:

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.