ITIL® 4: Service Value Chain

Start Course
level
Introductory
Subject
Project Management
Course Length
58 minutes
Subscription
Foundation

Course Description

This course explores ITIL's Service Value Chain. You’ll learn the elements of the Service Value Chain: plan, improve, engage, design and transition, obtain and build, and deliver and support.

Requirements

  • Familiarity with IT terminology and IT-related work experience are recommended.

Instructors

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.