In this course, we're going to look at the seven guiding principles for ITIL. These principles include focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.