Key Components of ITIL® 4

Start Course
level
Introductory
Subject
Project Management
Course Length
4 minutes
Subscription
Foundation

Course Description

This course covers the key components of ITIL® 4 and provides a high-level view of the service value system and the four dimensions of service management. These concepts will allow you to build on them in more depth as you explore additional ITIL® 4 topics.

Requirements

  • Familiarity with IT terminology and IT-related work experience are recommended.

Instructors

Barry Corless

Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.