This course covers the key components of ITIL® 4 and provides a high-level view of the service value system and the four dimensions of service management. These concepts will allow you to build on them in more depth as you explore additional ITIL® 4 topics.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.