This course explores ITIL's Service Value Chain. You’ll learn the elements of the Service Value Chain: plan, improve, engage, design and transition, obtain and build, and deliver and support.
Familiarity with IT terminology and IT-related work experience are recommended.
Barry is the Business Development Director for Best Practice at Global Knowledge. A self proclaimed "service management geek," Barry specializes in Management best practices strategy and implementation, delivering service improvement programs, and delivering organizational capability through education.