As an IT professional, you probably know all the benefits of getting an ITIL certification. But in order to get that certification, you need to take and pass the ITIL certification exam. This short guide will prepare you for the exam, including how you should prepare, what to expect, and what, exactly, you should be studying. Our goal is to help you ace the exam on your first attempt. Let’s get started!
How To Prepare
First, it’s important to understand the key components of ITIL. ITIL is a set of guidelines and regulations for how you can provide the best practices or services possible. This concept is meant to be customizable so that you can apply it to any business or company.
Before taking the exam, familiarize yourself with how companies generally view ITIL concepts. A great way to educate yourself is to take online courses covering ITIL Framework.
With an online ITIL training course such as those included in our Foundation subscription, you can work at your own pace, and revisit portions as necessary. These courses provide you with videos and tutorials you can access at any time.
Attending a physical classroom can provide extra aid but usually comes with a higher price tag, as well. The ITIL Foundation, ITIL 4 edition course book can also help provide a detailed examination of concepts.
Taking practice exams can also help boost your confidence when taking the real ITIL 4 Foundation exam. These full-length tests can give you the experience of taking the real exam.
What To Expect
When preparing for the online exam, there are a few technical and logistical things you should keep in mind. Some exams may require you to download software to your computer that protects the exam process. One of the more popular is Exam Shield from PeopleCert.
Exam Shield is a type of software that prevents test takers from opening other tabs while in the test. This prevents users from researching questions in real-time or other methods of cheating on closed exams.
If required, you should download this software onto your desktop or laptop before taking the exam. It’s also a good idea to test the software before entering the exam, so you don’t waste time troubleshooting any technical issues that may arise.
We also recommend that you test your computer’s webcam and speakers, as well. Many exams will prohibit the use of headphones or earbuds during the test. A live proctor will be watching the examination, requiring you to have your webcam on, as well.
What Is The Exam Like?
The ITIL exam consists of 40 multiple-choice questions, with a time limit of 60 minutes. These questions are of varying levels of difficulty, but all questions on the test have an equal score count. You will not score any points with an incorrect answer as there are no partial points. Each question only has one correct answer, so it’s important to know the material well.
There is no bonus for completing the exam early, so you should plan to use the full hour and not feel rushed. At a minimum, you must answer 26 out of the 40 questions correctly. So, take your time to understand the questions and material they will present to you.
A lot of students make the mistake of rushing through a question and not fully understanding the context. They may also misread the syntax of a sentence and choose an incorrect answer.
What To Study
Know Your Vocabulary
ITIL has its own vernacular, so it’s a good idea to focus on learning and memorizing key words, including Service Transition, Service Level Agreement, and Operational Agreements,. You should not only familiarize yourself with these keywords, but understand how they link together and connect. For instance, in the ITIL framework, maintenance links to continual service improvement. Another link is the Service Strategy Model’s connection to customer value and so on.
The training for the ITIL 4 Foundation Exam requires you to understand the basics. You want to understand the foundational outlines of these lifecycles and compatibility modules. However, the Foundation Exam won’t go too in-depth into these lifecycles; that’s left for the more intermediate ITIL exams.
To avoid studying irrelevant aspects of ITIL, always refer to the course book. While online courses can help you understand and de-mystify difficult concepts, the course book will help outline the topics at their source.
Five Phases of ITIL
In addition to the vocabulary of ITIL, you should understand the 5 Basic Phases of the ITIL lifecycle. These five phases cover the ITIL framework that can aid in formulating a strategy to tackle IT issues.
- Service Strategy defines the critical services. Once you define them, you will then understand how to assign funds to these services.
- Service Design takes these strategies and turns them into action. Processes are designed and plans implemented for improved service management.
- Service Transition allows you to transition these concepts into active service or live environments.
- Service Operations cover the health of how these routine activities are performing.
- Continual Service Improvement covers all the ways that companies perpetuate improving these processes. IT issues are never completely stable. They require strategies that work in an ever-changing environment.
Start Preparing for the ITIL Exam Today
Our Foundation subscription includes a suite of ITIL courses to ensure that you are fully prepared to pursue a future certification.