The information technology (IT) industry is rapidly expanding, shows no signs of slowing down, and has an ever-growing need for skilled professionals. Whether you are just starting out in IT or looking to advance your career, the best way to stand out is by exploring industry gold standard bodies of knowledge. For the IT industry, that means you need to obtain an ITIL certification.
Understanding and obtaining ITIL certification is quite a milestone professional and personal achievement. It is also a way to prove your skills and have a plan for continued career growth. According to Global Knowledge, the ITIL certification salary was one of the most lucrative in 2020, with an average of $129,402.
What Is ITIL?
ITIL is an essential resource for managing business operations, revenue, deploying new technology, maintaining infrastructure, and project management. Through documentation and repeatable procedures, the ITIL assists businesses with implementing all manner of IT services.
Advantages of ITIL Certification
ITIL is one the most widely used IT service management (ITSM) frameworks in the world. Millions of IT professionals have improved their careers by receiving ITIL certificates that elevate their understanding of IT best practices and their business intelligence.
The first and foremost benefit of being ITIL certified is that you completely understand one of the most powerful IT operations frameworks. ITIL practices are one of the most powerful tools you can have at your disposal. These are tools that will drive your career forward and allow you to succeed under adverse conditions.
Another benefit to being an ITIL expert is that you will already understand most other international IT standards. The ITIL is aligned with other worldwide IT frameworks, like the ISO/IEC 20000. You will also be able to immediately understand other businesses that have implemented and adopted ITIL software into their operations.
The final benefit of being an ITIL master is that you become a more valuable employee. You have the skills and training that set you apart from other applicants and can advance in your career much more quickly.
How Do You Get ITIL Certified?
ITIL certification is the process of undertaking a training course and passing an exam on the ITIL strategy. Since 2013, accredited training organizations and exams have been maintained by Axelos. The most recent iteration of ITIL certificates is ITIL 4, released in winter 2019. ITIL 4 includes multiple certificates that build upon themselves.
Four Levels of ITIL 4 Certification:
The ITIL 4 Foundation Certificate
The most fundamental certificate, Foundation, covers the basics of ITIL. This is the jumping-off point for those wishing to become ITIL certified. Students learn critical ITIL elements, concepts, and terms throughout this certification process.
A training course for the Foundation exam is not required. Anyone can take the ITIL Foundation exam, though it is generally recommended to study and take some ITIL exam prep courses before you give it a shot.
The ITIL 4 Managing Professional Certificate
The Managing Professional certificate is designed to test your practical and technical ITIL knowledge. This certificate consists of four modules that challenge you to apply the ITIL framework to real-world situations.
This certificate is centered around industry professionals that have a few years of experience. All four modules of this course must be completed to obtain the Managing Professional certificate.
The ITIL 4 Strategic Leader Certificate
The Strategic Leader certificate is another certificate that has multiple modules. There are actually two modules, one of which is shared with the Managing Professional Certificate. Managing Professional certificate holders must only complete the remaining module to receive the Strategic Leader certificate.
The Strategic Leader certificate demonstrates your knowledge of how ITIL principles can be applied outside of IT operations. These modules demand an in-depth understanding of the intricacies and synchronicities of how IT operations coincide with all digital business strategies.
The ITIL 4 Master Certificate
The final ITIL 4 certificate, the Master, is the highest obtainable ITIL certificate. This certificate demonstrates that you understand all aspects of ITIL and that you have implemented a range of ITIL principles throughout your professional career.
Every Master certificate candidate is different. To earn this certificate, you must have at least five years of industry experience. You must be able to cite personal examples of situations where you have used the ITIL framework in your professional career.
Becoming ITIL Certified
Now that you know how valuable an ITIL certification can be for your career, where do you begin? The best place to start is with Develop’s ITIL Awareness learning path. These courses are specifically designed to help understand ITIL and start you on a path to prepare you for the exams, and are taught by experts to help you understand ITIL.
Key Concepts of ITIL Service Management
In this course, we’re going to look at the key concepts of service management. That’s the nature of value and value co-creation. We’ll look at stakeholders, the relationship between products and services, service relationships and a service relationship model, achieving value through outcomes, costs, and risks. We’ll then look at outputs vs. outcomes, different types of costs, different types of risk. And finally, we’ll finish up by looking at utility and warranty.